Questions, answered.
Fit, cleaning, shipping and returns, all in one place.
How do I pick a tip size?
Start with medium. If it doesn’t feel sealed, try the next size up or down.
How much do Mutes™ block?
Mutes™ have a manufacturer SNR rating of 16 dB. They turn loud sound down, not off.
How do I clean them?
Rinse in warm, soapy water and let them air dry.
What ages are they for?
They’re sized for kids. The band slides on both sides so it can grow with them.
How much do they block?
They have a manufacturer SNR rating of 27 dB. They turn loud sounds down, not off, so your child can still hear you.
Where can we use them?
Fireworks, concerts, sports games, air shows, races, loud restaurants, or anywhere it gets too loud.
How does it stay on?
A soft elastic band wraps around the head and fastens with hook-and-loop.
How much does it block?
It has a manufacturer NRR of 24 dB (SNR 27 dB). Loud sounds come through quieter, not silent.
Where can we use it?
Fireworks, weddings, concerts, sports games, flights, or anywhere it gets loud.
How much is shipping?
Free US shipping on orders of $70 and up. Orders under $70 ship for $4.95.
How long does delivery take?
Orders arrive in 7 to 14 business days. We email a tracking link when your order ships.
Can I return my order?
Yes. Start a return within 30 days of delivery by emailing support@mutemuffs.com. The refund policy has the details.
How do I reach you?
Email support@mutemuffs.com. A person reads every message and replies within one business day.